The delivery methods and carriers used vary due to the variety of products offered on our shop and their specificities (weight, volume, etc...).
The majority of deliveries are made by private carrier within 1 to 3 days.
You can check the progress of your order on the shipping email or by going to the order tracking
. You will need to enter your order number or tracking number.
Please contact customer service if the tracking indicates that the package is blocked, giving us as much information as possible about your delivery address.
Yes, we deliver worldwide! If your country is not listed at checkout, please contact us.
Depending on the country, customs duties may be charged when your packages go through customs. Only customers residing in the European Union are exempt from customs duties. Unfortunately, we have no control over the amount of these fees outside the EU. These costs are therefore at the customer's expense.
If your order is shipped, it is normally not possible to cancel your order. If your order has not yet been shipped, please contact customer service to cancel your order.